MONGE.GE • Legal information

Return

Return

Conditions for unconditional return of goods

The consumer has the right to withdraw from the distance contract and return the goods within 24 (twenty-four) hours of receiving them, without giving any reason.

Once this period expires, the consumer loses the right to request an unconditional return of the item.

www.monge.ge will ensure, at its own expense, that the item to be returned by the user is returned within 2–7 (two–seven) business days within the territory of Tbilisi. In the case of large and small regions, the item will be returned within 7–10 (seven–ten) business days from the date of submission of the application, and in the case of high-mountainous regions, within 10–14 (ten–fourteen) business days.

How do I request a product return?

  • You can submit a request in writing to the support team of www.monge.ge by sending an email to order@zoostandart.ge or/and contact us via the call center at the phone number indicated in the contact form on the website or/and +032 220 20 90;
  • If you wish to return a product, the product must be accompanied by all accompanying parts and documents (if any) provided at the time of purchase. Warranty card, technical passport, other documents accompanying the item, undamaged box of the item (not including opening the box), accessories, etc.
  • If a product cannot be returned due to any of the exceptions set forth in this document, you will be notified within 48 hours of receiving the notification from www.monge.ge and the item will be returned to you.
  • Representatives of www.monge.ge will contact you within a maximum of 24 hours of receiving the application regarding the return procedure.
  • If the product is subject to unconditional return, the refund will be made within 5–12 (five–twelve) business days of receipt of notification.
  • The refund will be made using the same payment method used by the customer, unless the customer agrees to use a different payment method.

Goods are not subject to unconditional return if:

  • The purchased product is perishable or has a short shelf life.
  • The product is a hermetically sealed item, its hermeticity was broken after delivery and therefore the product cannot be returned due to health or hygiene regulations.
  • The delivered product, due to its characteristics, was inseparably combined with another product at the time of delivery.
  • The cost of the product does not exceed 50 (fifty) GEL.
  • The product does not include all accompanying parts and/or documents provided at the time of purchase.
  • The packaging (box, bag, lid) has been damaged by the user and cannot be restored to its original condition.

Result of product failure

In the event that the courier company fails to deliver the products purchased on the www.monge.ge platform at the time/address specified by the user due to the fault of the user, the www.monge.ge support team will contact the user again within a reasonable period of time and specify the desired time/address for the delivery of the products. If the user fails to contact the user again or the products purchased by the user are not delivered to the user at the time/address desired by the user due to the fault of the user, www.monge.ge reserves the right to cancel the order 10 (ten) days after placing such an order and refund the amount paid by the user within 5–12 (five–twelve) business days after its cancellation.